Hi Lisa,
Now that we're back from our adventures in China, i would like to thank you for all your assistance. Due to my daughter's wedding and the fact that I had previously been to China whilst the others in our group hadn't, the planning was somewhat complicated. However, your assistance was outstanding and your prompt responses to my many questions were greatly appreciated.

As it turns out, the wedding was agreat success, as was the rest of our trip and you were able to sort out promptly and efficiently the few problems that may have emerged.

I would like to commend you for your dealings with me over the phone which were just as pleasant as your emails. We were really happy with the airlines and the accommodation was good, especially the breakfasts in Xian. We were very happy with our transport, our drivers and our guides.

After you sorted out the confusion for our last day, things went of really well. In fact, it turned out possibly the best day on our tour. To make things even better, I was able to purchase a cloisonne work of art just as I was hoping.

If we were travelling in China again, you and your organisation would be the first I would go to.

Thanks again and please make a point of telling your manager how satisfied we were with the work of Sinotravel and especially you.

Regards