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| Questions:
137. How do foreigners go about protecting their rights and interests? |
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Answer:
China protects the lawful rights and interests of foreigners within Chinese territory.
If your legal rights and interests are infringed or something unpleasant happens to you, you may complain to related organs.
Complain to the National Tourism Administrative Bureau directly or to the Institutions of Supervision over Quality in each province, when:
Your travel agents, hotels or other travel operators offer you poor service or do not follow the agreement
The guides or other travel staffs extort money from you;
You are injured or your baggage is damaged/ lost due to the fault of the travel operators;
Also, all large tourist cities have hot lines for tourists to voice their complaints. Most of the complainants were satisfied with the verdicts, which were determined after thorough investigations and verification of facts.
CNTA (China National Tourism Administration)
Tel: 010-65275315 |
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